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What NOT to do...

Rockware Issue Report System & Tracker

We are here to help! If you are experiencing Technical Difficulty, please fill out this form and a member of our Support Staff will be right back with you. Try to be as specific as possible.

* You can check all currently known issues or planned maintenance on our Known Issues page; if your issue is listed here, there is no need to submit a ticket, as we are currently working on it. *

We are here to help! If you are experiencing Technical Difficulty, please fill out this form and a member of our Support Staff will be right back with you. Try to be as specific as possible.

Step 1 of 3 - Contact Details

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Contact details
Name
Email*
Phone
URL associated with the issue
Please provide a title for the issue you're reporting*

Technical Details
What type of issue are you experiencing?*
Have we helped you before?*
Please tell us the existing project name, and explain the current issue occuring:
Has an application, CMS or script displayed any error codes or warnings? Please copy and paste them below, exactly as shown, if so:
Please explain the problem to us, in your own words. Try to be as specific as you can.
If you have a screen shot or code sample, please upload it here.

Website Credentials
These credentials are not required; however, we will more than likely need this type of access to your system in order to resolve the issue. Feel free to submit them now, or wait until we contact you.
Username (WP Admin):
Password (WP Admin):
FTP Host Address:
FTP Username:
FTP Password:
Please re-type the letters in the box below: