Known Issues

Any planned maintenance, changes or updates, along with any reported issues within the Rockware Network, will be listed here. If you are experiencing an issue with any of our websites and do not see it listed here, please let us know right away.

Websites AffectedIssue/Maintenance DetailsBeginning Date Noticed/ScheduledEnd Date Expected
Entire Network (all * websites and urls)
We are doing several updates to our platform & software, as well as to the Rockware server and our offered hosting/domain services. To minimize inconvienence for our clients & visitors, the update process will take place over the course of several weeks, during which the daily downtime should (when we can manage to do so) take place each night, from 9:00 p.m. eastern, to 5:00 a.m. eastern.
Entire Network (all * websites and urls)We are doing an overhaul on our entire network, to create a more streamlined experience for issue reports, ticket submissions and tutorial access.
Project Management Center
We will be adding several new features, making small style adjustments and connecting our main site to our KnowledgeBase.
Account Management Center ( are looking into merging this site with our Client Center, however if we do decide to do so (we haven't as of yet), we will do this gradually to allow for ease of use and familiarity.
Main Website ( we streamline our clients' experience, we will be better connecting each of our websites to our main site. Between the listed dates, our main website may be offline to allow for the improvements we are making.


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